Contact Us

We process orders within 1-2 business days. Standard shipping within the US typically takes 3-5 business days. International shipping varies by location and can take 7-14 business days. For security reasons, all hardware wallet shipments include tracking information and require signature upon delivery.

Technical support is available through multiple channels. For immediate assistance, you can contact our support team by phone during business hours. For less urgent matters, email support is available 24/7 with responses typically provided within 24 hours. Our online knowledge base also provides troubleshooting guides and FAQs for common issues.

Yes, we offer volume discounts for business customers purchasing multiple devices. For orders of 5+ devices, please contact our sales team at sales@nosyq.com for a custom quote. We also provide enterprise solutions with additional security features and management capabilities for institutional clients.

For security reasons, we have a limited return policy for hardware wallets. Unopened devices in original packaging can be returned within 30 days for a full refund (minus shipping costs). Opened devices cannot be returned but are covered by our warranty for manufacturing defects. Please contact our support team to initiate a return or warranty claim.

Yes, for enterprise clients with significant digital asset holdings, we offer on-site security consultations and implementation services. Our security experts can assess your current infrastructure, recommend best practices, and help implement comprehensive security protocols. Please contact our enterprise solutions team at enterprise@nosyq.com for more information.