Table of Contents
1. Introduction
Nosyq ("we," "our," or "us") is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (nosyq.com), use our mobile applications, purchase our hardware wallets, or interact with our services.
We value your trust and have structured our privacy practices to align with our commitment to providing maximum security for both your personal information and your digital assets. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
2. Information We Collect
2.1 Information You Provide to Us
We may collect information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order for our hardware wallets or other products
- Sign up for our newsletter or marketing communications
- Contact our customer support team
- Participate in surveys, promotions, or contests
- Register your hardware wallet or download our companion applications
This information may include:
- Contact information (such as name, email address, mailing address, and phone number)
- Billing and shipping information for orders
- Account credentials (such as username and password)
- Communications and correspondence with us
- Survey responses and feedback
2.2 Information Collected Automatically
When you use our website or applications, we may automatically collect certain information about your device and usage, including:
- Device information (such as IP address, browser type, operating system, and device identifiers)
- Usage data (such as pages visited, time spent on pages, clickstream data, and referring/exit pages)
- Location information (such as general geographic location based on IP address)
- Cookies and similar tracking technologies (as described in our Cookie Policy)
2.3 Information We Do NOT Collect
We are committed to minimizing data collection, especially concerning your cryptocurrency activities. We do NOT collect:
- Your private keys or recovery seed phrases
- Your cryptocurrency balances or holdings
- Transaction details or history (beyond what is necessary to process orders on our website)
- Biometric data from our hardware devices (any biometric authentication remains on the device and is not transmitted to us)
3. How We Use Your Information
We use the information we collect for various business and commercial purposes, including to:
3.1 Provide and Maintain Our Services
- Process and fulfill your orders for hardware wallets and other products
- Manage your account and provide customer support
- Send important product notifications, such as firmware updates and security alerts
- Enable basic functionality of our website and applications
3.2 Improve and Develop Our Products and Services
- Analyze usage patterns to enhance user experience
- Develop new features and functionality
- Test and troubleshoot new products and features
- Conduct research and analysis to improve security
3.3 Communicate with You
- Respond to your inquiries and provide support
- Send administrative messages about your account or purchases
- Provide information about products, services, and events that may interest you (with your consent where required)
- Conduct surveys and collect feedback
3.4 Ensure Security and Compliance
- Protect against fraudulent, unauthorized, or illegal activity
- Verify your identity for account access and purchases
- Enforce our terms, conditions, and policies
- Comply with legal obligations and regulatory requirements
4. How We Share Your Information
We are committed to protecting your privacy and will only share your personal information in limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, such as:
- Payment processors to handle transactions
- Shipping and fulfillment companies to deliver products
- Customer service providers to assist with support inquiries
- Analytics providers to help us understand website usage
- Email service providers to send communications
These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Enforce our Terms of Service and other agreements
- Protect the rights, property, or safety of Nosyq, our users, or others
- Detect, prevent, or address fraud, security, or technical issues
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
4.5 Aggregated or De-identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, and other similar purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Regular security training for our staff
- Physical security measures at our facilities
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may have the right to access the personal information we hold about you and request a copy of your data in a structured, commonly used, and machine-readable format.
6.2 Correction
You may have the right to request that we correct inaccurate or incomplete personal information about you.
6.3 Deletion
You may have the right to request that we delete your personal information in certain circumstances.
6.4 Restriction and Objection
You may have the right to request that we restrict the processing of your personal information or to object to our processing of your information based on our legitimate interests.
6.5 Withdrawal of Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time.
6.6 Opt-Out of Marketing
You can opt-out of marketing communications by clicking the "unsubscribe" link in any marketing email we send or by contacting us directly.
6.7 Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our website does not currently respond to Do Not Track signals.
6.8 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.
8. Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
9. International Data Transfers
We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our website or services from outside the United States, please be aware that information collected through the website or services may be transferred to, processed, stored, and used in the United States and other jurisdictions. Your personal information may be subject to the laws of jurisdictions other than your own, and may be available to government authorities under lawful orders and laws applicable in such jurisdictions.
By using our website or services or providing us with any information, you consent to the transfer, processing, storage, and use of your information in the United States and other jurisdictions as set forth in this Privacy Policy.
Where required by applicable law, we implement appropriate safeguards for cross-border transfers of personal information, such as standard contractual clauses approved by the European Commission.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on our website and update the "Last Updated" date at the top of this policy. If we make material changes, we will provide notice through our website or by other means, such as email.
We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Nosyq
Attn: Privacy Officer
13014 N Dale Mabry Hwy
Tampa, FL 33618
United States
Email: privacy@nosyq.com
Phone: +1 (813) 781-1628
We will respond to your inquiry within a reasonable timeframe.